Help Desk Technician
Robert Half · Jacksonville, FL, United States ·
COMPENSATION
€•• – ••k
Listed on WeAreDevelopers
- Tier 2 Support
- Windows & Mac OS
- Active Directory
- 2-4 Years Experience
As a Help Desk Technician, you will deliver Tier 2 support to end-users, focusing on desktop systems. You will troubleshoot hardware and software problems efficiently while adhering to service level agreements.
What you'll do
- Provide Tier 2 support to end-users for desktop systems
- Troubleshoot hardware and software issues efficiently
- Resolve tickets within established SLA guidelines
What you'll need
- Associate or Bachelor's degree in IT or related field
- 2-4 years of experience in desktop or help desk support
- Proficiency in Windows and Mac OS troubleshooting
- Strong knowledge of Active Directory and Azure AD user management
- Familiarity with ITSM platforms like ServiceNow or Zendesk
Nice to have
- CompTIA A+ certification
- ITIL Foundation certification
Stack
- Microsoft Windows
- Active Directory
- Apple Mac Systems
- Azure Active Directory
- Zendesk
- ServiceNow