Implementation Engineer
EngFlow · Remote · Austin ·
COMPENSATION
$120k – $180k
Listed on the employer's job board (Ashby)
- Fully remote role
- Customer-facing technical support
- Build system expertise required
- Global team meetings
- 3+ years experience
As an Implementation Engineer, you will serve as the primary technical contact for customers trialing or using EngFlow’s platform. You will help engineering teams integrate the service, resolve complex build issues, and ensure smooth adoption within their developer workflows.
You will partner with internal engineering teams to report bugs and feature feedback while creating documentation to empower users. The role also involves engaging with the broader developer community through forums and conferences.
What you'll do
- Act as main technical contact for new and existing customers
- Troubleshoot and resolve issues with build systems and integrations
- Guide customers in optimizing their use of the platform
- Collaborate with Engineering to track bugs and performance regressions
- Create and maintain internal and external technical documentation
- Represent the company in forums, Slack, GitHub, and conferences
- Improve operational excellence through metrics and automation
What you'll need
- 3+ years in software development, support, SRE, or similar roles
- Strong understanding of developer workflows and build systems
- Proficiency in Go, C++, Java, Python, Rust, or JavaScript
- Experience with Linux/Unix, Docker, Terraform, or Kubernetes
- Familiarity with AWS, GCP, Azure, or OpenShift
- Ability to explain complex technical concepts clearly
- Experience writing technical documentation or knowledge bases
- Customer-centric mindset with problem-solving passion
Nice to have
- Experience with Bazel or Buck/Buck2
- Background in async communication and distributed teams
Stack
- Bazel
- Buck
- Buck2
- Go
- C++
- Java
- Python
- Rust
- JavaScript
- Linux
- Docker
- Terraform
- Kubernetes
- AWS
- GCP
- Azure
- OpenShift
How you'll work
- Fully remote team
- Team meets in person several times a year globally
What you get
- Comprehensive medical, dental, and vision benefits
- 401k or pension plan
- Parental leave
- Generous vacation policy
- Regular team events and activities