Implementation Engineer
EngFlow · Remote · Auckland · Tokyo · Sydney · Brisbane · Melbourne ·
COMPENSATION
$80k – $120k
Listed on the employer's job board (Ashby)
- Fully remote (APAC)
- Bazel expertise preferred
- Linux/Unix environment
- Customer-facing technical role
- Cloud provider experience
As an Implementation Engineer, you will serve as the primary technical contact for customers trialing or using EngFlow’s platform. You will help engineering teams integrate the service, resolve complex build issues, and ensure smooth adoption within their developer workflows.
You will partner with internal engineering teams to track bugs and feature feedback while creating documentation to empower users. The role also involves engaging with the broader developer community through forums and conferences.
What you'll do
- Act as main technical contact for new and existing customers during adoption
- Troubleshoot and resolve issues with build systems and integrations
- Guide customers on optimizing their use of EngFlow products
- Collaborate with Engineering to report bugs and performance regressions
- Create and maintain internal and external technical documentation
- Engage with the community via Slack, GitHub, and conferences
- Improve operational excellence through metrics and automation
What you'll need
- 3+ years in software development, SRE, or technical support
- Strong understanding of developer workflows and build systems
- Proficiency in Go, C++, Java, Python, Rust, or JavaScript
- Experience with Linux/Unix, Docker, Terraform, or Kubernetes
- Familiarity with AWS, GCP, Azure, or OpenShift
- Ability to explain complex technical concepts clearly
- Experience writing technical documentation or knowledge bases
- Customer-centric mindset with problem-solving passion
Nice to have
- Experience with Bazel or Buck/Buck2 build systems
- Background in async communication and distributed teams
Stack
- Bazel
- Buck
- Buck2
- Go
- C++
- Java
- Python
- Rust
- JavaScript
- Linux
- Docker
- Terraform
- Kubernetes
- AWS
- GCP
- Azure
- OpenShift
How you'll work
- Fully remote position
- Based in APAC time zones
- Team meets in person several times a year
What you get
- Comprehensive medical, dental, and vision benefits
- 401k or pension plan included
- Parental leave provided
- Generous vacation policy
- Regular team events and gatherings