Implementation Manager
Canvas Medical · Remote · Fully Remote ·
COMPENSATION
$95k – $110k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Healthcare SaaS
- API & SDK focus
- Project management
- Occasional travel
You will drive the successful adoption of the Canvas platform by guiding new customers through discovery, configuration, and training. Acting as the primary liaison, you will translate technical concepts like APIs and data models into clear plans for clinical and operational stakeholders.
The team focuses on optimizing clinician experiences through unified architecture and developer tools. You will ensure seamless go-lives by bridging the gap between customer needs and internal engineering resources.
What you'll do
- Own implementation plans, timelines, and scope from kickoff to go-live
- Conduct discovery to define clinical, operational, and integration needs
- Design and implement workflows aligned with industry best practices
- Guide clients through API key generation and basic troubleshooting
- Translate customer workflows into plugin requirements and designs
- Lead stabilization efforts and transition to support teams post-launch
- Identify process improvements and share insights with internal teams
What you'll need
- Experience implementing healthcare SaaS, EHR, or practice management tools
- Strong project management skills including scoping and risk management
- Ability to solve ambiguous problems using hypothesis-driven methods
- Technical curiosity with ability to learn APIs and SDKs quickly
- Experience collaborating with engineering and product teams
- Comfortable operating in fast-paced, customer-facing environments
- Experience planning and supporting virtual or on-site go-lives
Nice to have
- Experience training clinical staff and creating enablement materials
- Familiarity with data migration concepts and strategies
Stack
- Canvas Medical
- APIs
- SDKs
- Claude code
How you'll work
- Remote within the United States
- Occasional travel to San Francisco office
- Travel to customer sites as needed