IT Engineer
Happyrobot Inc. · Remote · Mexico ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Based in Mexico
- IT Support & Ops
- macOS + Windows
- Startup Environment
- English + Spanish
You will serve as the primary contact for technical issues, ensuring smooth operations for the team. Responsibilities include resolving hardware and software incidents, managing user access, and maintaining office connectivity and equipment.
What you'll do
- Resolve Tier 1 hardware and software incidents via ticketing system
- Configure equipment and access for new hires on day one
- Manage user lifecycles and permissions across corporate tools
- Oversee laptop fleet enrollment and compliance via MDM
- Maintain local WiFi, video conferencing systems, and hardware inventory
What you'll need
- 0–2 years of experience in IT support or junior sysadmin roles
- Hands-on experience with an IDP, MDM, and ticketing tool
- Strong troubleshooting skills for macOS and Windows
- Professional English (B2+) and fluent or native Spanish
- Proactive attitude suitable for a high-growth startup
Stack
- macOS
- Windows
- Okta
- Google Auth
- Kandji
- Jamf
- Google Workspace
- Slack
- Zoom
- Google Meet
How you'll work
- Role based in Mexico
- Supports Spain office infrastructure
What you get
- Comprehensive healthcare, dental, and vision coverage
- Competitive salary and equity package
- Autonomy and ownership of projects