IT Helpdesk Technician
Foxconn Industrial Internet - Fii · Austin, TX, United States ·
COMPENSATION
€•• – ••k
Listed on WeAreDevelopers
- 3+ years experience
- Active Directory
- Windows & macOS
- Hardware support
- Network basics
As the primary point of contact for IT inquiries, you will diagnose and resolve technical problems for employees via phone, email, or in person. This position supports both office staff and advanced manufacturing settings, ensuring smooth daily operations through effective issue resolution and user account management.
What you'll do
- Provide first-line support for hardware, software, and network issues
- Diagnose and resolve desktop, laptop, and printer malfunctions
- Manage user accounts and permissions in Active Directory
- Assist with setup and deployment of new computers and peripherals
- Log support requests and maintain IT knowledge base articles
- Escalate complex issues to senior IT staff when necessary
- Deliver white-glove support to VIP executives and leadership
What you'll need
- Associate's degree in IT or equivalent practical experience
- Three or more years in Helpdesk or Desktop Support roles
- Strong troubleshooting skills for common hardware and software
- Familiarity with Active Directory for user management
- Basic understanding of TCP/IP, DNS, DHCP, and VPN
- Excellent verbal and written communication skills
- Ability to prioritize tasks and work under pressure
Stack
- Microsoft Windows
- Active Directory
- Apple Mac Systems
- Microsoft Office
- TCP/IP
- DNS
- DHCP
- VPN
- Issue Tracking Systems