IT Support Engineer, NZ
Blackpoint Cyber · Remote · Remote - New Zealand ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (NZ)
- Mid-level role
- macOS + Windows
- Microsoft Intune
- PowerShell + Python
Join a small IT team responsible for keeping the core infrastructure running for Blackpoint Cyber's global workforce. You will manage endpoints, identity access, and automation in a modern, cloud-forward environment, ensuring the team remains productive and secure.
What you'll do
- Provide escalated support for laptops, SaaS apps, and identity issues
- Handle onboarding, offboarding, and device provisioning processes
- Manage hardware inventory and refresh cycles via MDM platforms
- Drive automation and scripting projects to improve system efficiency
- Maintain secure access using Entra, Auth0, AWS VPN, and 1Password
- Create operational playbooks and documentation for new processes
- Log incidents and changes in Jira Service Management
- Serve as escalation point for complex technical issues
What you'll need
- 6+ years of IT experience with 3+ years in systems administration
- Experience supporting both macOS and Windows environments
- Administer Microsoft 365 and Azure Active Directory/Entra ID
- Familiarity with Slack, Google Workspace, and Zoom platforms
- Knowledge of IAM concepts like SSO, MFA, ZTNA, and IdP
- Experience with MDM platforms and scripting in PowerShell or Python
- Understanding of the ITIL framework and ticketing systems
Stack
- Microsoft Intune
- Jamf
- Microsoft Entra
- Auth0
- AWS VPN
- 1Password
- Jira Service Management
- PowerShell
- Python
How you'll work
- Fully remote within New Zealand
- Daytime-focused schedule
- Occasional after-hours support required
- Support via email, online forms, and Microsoft Teams
What you get
- Competitive benefits per local market standards
- Global equity participation program
- Remote-first culture with global teammates