IT Support Specialist
Vytalize Health · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Level 1 & 2 Support
- Windows & macOS
- Jira Service Mgmt
- Healthcare Sector
- Microsoft 365
Join the IT team to deliver technical support for internal users, focusing on hardware, software, and access issues. You will work within structured workflows to resolve tickets, manage endpoints using Intune and Jamf, and collaborate with security teams to maintain compliance.
What you'll do
- Provide Level 1 and 2 support via Jira Service Management
- Troubleshoot hardware and software issues on Windows and macOS
- Support Microsoft 365 apps including Outlook, Teams, and SharePoint
- Manage endpoint provisioning using Intune and Jamf
- Handle user access, permissions, and identity-related requests
- Maintain technical documentation and knowledge base articles
- Collaborate with security teams on access reviews and firewall rules
- Track hardware and software assets throughout their lifecycle
What you'll need
- 2+ years of experience in IT support or helpdesk roles
- Proficiency with Jira Service Management as an agent
- Strong knowledge of Microsoft 365 suite and services
- Experience troubleshooting Windows 10/11 and macOS
- Familiarity with Intune and Jamf endpoint management
- Understanding of ITIL practices and SLA management
- Ability to follow HIPAA guidelines and confidentiality rules
- Relevant certifications like ITIL Foundation or CompTIA A+
Stack
- Jira Service Management
- Microsoft 365
- Intune
- Jamf
- Windows 10/11
- macOS
- Confluence
What you get
- Competitive base compensation with annual bonus potential
- Health benefits effective from start date
- Wellness program with quarterly stipend
- 401K plan with up to 4% company match
- Unlimited paid time off plus sick days
- Company paid short-term and long-term disability
- Technology setup provided