IT Support Specialist II
Hims & Hers · Remote · Menlo Park, California ·
COMPENSATION
$100k – $120k
Listed on the employer's job board (Ashby)
- Mid-level IT Support
- Remote (NorCal preferred)
- JAMF + Intune
- Tier 2 Escalations
- Occasional Travel
Join the IT team at Hims & Hers as a Tier 2 Support Specialist. You will resolve complex technical issues escalated from Tier 1, manage endpoint security, and mentor junior staff. This position ensures a seamless technology experience for employees across various enterprise platforms.
What you'll do
- Resolve complex technical issues escalated from Tier 1 support
- Provide support for Microsoft, Apple, Atlassian, and Google environments
- Troubleshoot conferencing tools like Zoom, Slack, and Google Workspace
- Manage devices and enforce policies via JAMF, Intune, and Automox
- Implement endpoint security best practices for company data
- Identify process inefficiencies and recommend improvements
- Travel occasionally to Palo Alto for in-person support needs
What you'll need
- 3-5 years of experience in IT support or helpdesk roles
- Proven ability to resolve issues beyond Tier 1 scope
- Familiarity with enterprise Microsoft, Apple, and Google products
- Knowledge of Zoom, Slack, Dropbox, and cloud applications
- Experience with MDM solutions like JAMF or Intune
- Strong sense of urgency and attention to detail
- Ability to work independently with minimal supervision
Stack
- Microsoft
- Apple
- Atlassian
- Google Workspace
- Zoom
- Slack
- Dropbox
- JAMF
- Intune
- Automox
How you'll work
- Fully remote with occasional in-person requirements
- Ideally based in Northern California
- Occasional travel to Palo Alto office
What you get
- Competitive salary and equity compensation
- Unlimited PTO and company holidays
- Quarterly mental health days
- Comprehensive medical, dental, and vision benefits
- Parental leave
- Employee Stock Purchase Program
- 401k with employer matching
- Offsite team retreats