Knowledge Architect and Product Enablement Expert
Docplanner · Remote · Curitiba ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- 4-7 years experience
- Git & GitHub proficiency
- No visa sponsorship
- Professional English
You will define the content model for Docplanner’s product knowledge, ensuring facts are sourced directly from the codebase. Your work supports both customer-facing and doctor-facing AI assistants by creating a single, reliable structure for information.
The role requires auditing existing documentation, migrating it to a code-based system, and training the team to verify generated facts rather than write articles from scratch. You will collaborate with Product, Engineering, and Help Center teams to keep knowledge current with frequent releases.
What you'll do
- Define content models, metadata, and labels for product knowledge
- Extract feature logic from GitHub repositories into clear facts
- Audit existing articles to move, rewrite, or archive them
- Train the team to review generated content and spot gaps
- Design processes to capture non-code knowledge like UI text
- Coordinate with Product and Engineering to keep docs current
- Test AI assistant answers against fixed question lists
What you'll need
- 4-7 years in technical writing or knowledge management
- Comfortable navigating large codebases via Git and GitHub
- Experience designing content structures with Markdown or JSON
- Understanding of how AI assistants retrieve and use content
- Ability to teach new workflows and create training guides
- Professional English written and spoken skills
- Independence to define role scope and manage risks
Stack
- Git
- GitHub
- Markdown
- YAML
- JSON
How you'll work
- Fully remote with flexible hours
- Office hubs available in multiple cities
- Must have legal right to work in residence country
- No visa sponsorship provided
What you get
- Healthcare insurance included
- Wellness support and gym memberships
- Flexible time off and birthday leave
- Local perks like meal vouchers where applicable
- Career growth and cross-functional projects
Hiring process
- Intro chat with Talent Partner
- Interview with Hiring Manager
- Business case exercise and discussion
- Optional final interview with Senior Leader
- Reference checks and offer