Knowledge Architect and Product Enablement Expert
Docplanner · Remote · Rio de Janeiro ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- 4-7 years experience
- Git & GitHub proficiency
- No visa sponsorship
- Professional English
You will define the content model for Docplanner’s product knowledge, ensuring facts are sourced directly from the codebase. Your work supports both customer-facing and doctor-facing AI assistants by creating a single, reliable structure for information.
The role requires auditing existing documentation, migrating useful content, and establishing processes to keep knowledge current with monthly releases. You will lead the transition from traditional article writing to fact-checking and review generated content quality.
What you'll do
- Define content models, labels, and metadata for internal and external knowledge bases
- Extract feature logic from GitHub repositories and convert it into reviewable facts
- Audit existing articles to decide whether to migrate, rewrite, or archive them
- Train the team on fact-checking, reviewing generated content, and working with repositories
- Design processes to capture non-code knowledge like market differences and UI wording
- Coordinate with Product Experts and Help Center teams to maintain content accuracy
- Establish triggers and alerts to update knowledge base entries after software releases
What you'll need
- 4 to 7 years in technical writing, documentation engineering, or knowledge management
- Comfortable using Git and GitHub to navigate large codebases and read pull requests
- Experience designing content structures using Markdown, YAML, or JSON
- Proven ability to teach teams new workflows and create effective working guides
- Understanding of how AI assistants retrieve content and how to test their answers
- Professional written and spoken English is required
- Ability to work independently and define role boundaries without precedent
Nice to have
- Knowledge of Spanish, Portuguese, Polish, or Italian
Stack
- Git
- GitHub
- Markdown
- YAML
- JSON
How you'll work
- Fully remote with flexible hours
- Access to office hubs in multiple global cities
- Must have legal right to work in country of residence
- No visa sponsorship available
What you get
- Healthcare insurance coverage
- Wellness support including gym memberships and mental health
- Paid time off for vacations and birthdays
- Local perks such as meal vouchers or transport allowances
- Opportunities for career growth and cross-functional projects
Hiring process
- Intro chat with Talent Partner
- Interview with Hiring Manager and Francesca Agostini
- Business case exercise with preparation time
- Optional final interview with Senior Leader or Peer
- Reference checks and offer