Knowledge Architect and Product Enablement Expert
Docplanner · Remote · São Paulo ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- 4-7 years experience
- GitHub & Git fluency
- AI content strategy
- No visa sponsorship
You will define the content model for Docplanner’s product knowledge, ensuring facts are self-contained, referenced, and structured for both customer and doctor-facing AI assistants. Working directly with GitHub repositories, you will extract logic from code to generate accurate documentation, reducing manual maintenance.
Beyond technical structuring, you will lead the transition of the documentation team from article writing to fact-checking. You will create guides, train colleagues on reviewing generated content, and establish processes to keep knowledge current with frequent product releases.
What you'll do
- Define content models, metadata, and labels for internal and external knowledge bases
- Extract feature logic from code repositories to generate accurate factual output
- Lead the team in transitioning from writing articles to verifying automated facts
- Design repeatable processes for capturing non-code knowledge like market differences
- Establish triggers and alerts to keep documentation synchronized with monthly releases
- Collaborate with Product Experts and Help Center teams to validate and publish content
What you'll need
- 4 to 7 years in technical writing, documentation engineering, or knowledge management
- Strong comfort with Git, GitHub, branches, and reading large codebases
- Experience designing content structures using Markdown, YAML, or JSON
- Understanding of how AI assistants retrieve content and how to test their answers
- Proven ability to teach teams new workflows and create effective training guides
- Professional written and spoken English is required
Nice to have
- Additional languages such as Spanish, Portuguese, Polish, or Italian
Stack
- Git
- GitHub
- Markdown
- YAML
- JSON
How you'll work
- Fully remote with flexible hours
- Access to office hubs in multiple global cities
- Must have legal right to work in country of residence
- No visa sponsorship available
What you get
- Global healthcare insurance
- Wellness support including gym memberships and mental health
- Flexible time off for vacations and birthdays
- Local perks like meal vouchers or transport allowances depending on location
- Opportunities for career growth and cross-functional projects
Hiring process
- Intro chat with Talent Partner
- Interview with Hiring Manager and Francesca Agostini
- Business case exercise and collaborative discussion
- Optional final interview with Senior Leader or Peer
- Reference checks and offer