Manager, Technical Account Teams (Commercial)
Socket · Remote · United States · Canada ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Manager, Technical Accounts
- Fully remote (US)
- B2B SaaS Security
- Post-sales leadership
- Equity + Health benefits
Lead a team of Commercial Technical Account Managers responsible for onboarding, adoption, and customer health after the deal closes. You will transform existing blueprints into a scalable retention engine, ensuring engineers and security teams remain successful with Socket’s open source management platform.
What you'll do
- Hire, coach, and grow a team of Commercial Technical Account Managers
- Own gross retention, adoption, and customer health outcomes
- Operationalize segmentation, health scoring, and lifecycle playbooks
- Serve as senior escalation point for at-risk commercial accounts
- Drive efficiency through automation and one-to-many programs
- Feed technical field intelligence back to Product and Engineering
- Report retention and team health metrics to leadership
What you'll need
- 4+ years directly managing post-sales teams like TAM or Solutions Engineering
- 6+ years total experience in B2B SaaS pre or post-sales roles
- Proven track record owning GRR, NRR, or adoption targets
- Background in security, developer tools, or adjacent technical products
- Experience handling escalations for at-risk commercial accounts
- Ability to build or improve post-sales systems and QBR frameworks
- Executive presence with CISOs, VPs of Engineering, and internal leaders
- Willingness to travel for customer and company meetings as needed
Nice to have
- Domain experience in software supply chain security or DevSecOps
- Experience scaling post-sales functions at high-growth startups
- History of managing distinct but coordinated TAM charters
- Hands-on experience with Vitally or similar CS platforms
Stack
- Slack
- github
- Zendesk
- Vitally
- HubSpot
- Grafana
How you'll work
- Remote-first work policy
- Quarterly team off-sites
- Travel required for meetings
What you get
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits with 99% coverage
- Flexible time-off and winter shutdown
- Paid parental leave