Manager, Technical Account Teams (Enterprise)
Socket · Remote · United States · Canada ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Remote-first setup
- Lead Enterprise TAMs
- Security/DevTools focus
- Manage retention metrics
- Equity + health benefits
You will manage a team of Enterprise Technical Account Managers responsible for the post-sales customer journey, including onboarding, adoption, and technical partnership. Your goal is to operationalize existing playbooks and health scores into a reliable retention engine that minimizes churn without relying on heroic efforts.
The role involves coaching team members, handling high-stakes escalations, and feeding product intelligence back to engineering. You will work with a customer base that includes major tech companies, ensuring their security teams succeed with Socket’s open source management platform.
What you'll do
- Lead, coach, and hire Enterprise Technical Account Managers as the team scales
- Own gross retention, adoption, and customer health outcomes across the base
- Operationalize segmentation, health scoring, and lifecycle playbooks for efficiency
- Serve as senior escalation point for at-risk accounts and drive save plans
- Implement automation and one-to-many programs to increase team throughput
- Report accurate retention and adoption metrics to company leadership
- Channel technical field intelligence to Product and Engineering teams
What you'll need
- 4+ years directly managing post-sales teams such as TAM or Solution Engineering
- 6+ years total experience in B2B SaaS pre-sales or post-sales roles
- Proven track record owning GRR, NRR, or adoption targets with measurable results
- Background in security, developer tools, or adjacent technical products
- Experience handling escalations for at-risk enterprise accounts
- Ability to build or improve post-sales systems like QBR frameworks and health scores
- Willingness to act as an individual contributor to support team needs when required
- Executive presence suitable for interacting with CISOs and VPs of Engineering
Nice to have
- Domain experience in software supply chain security or DevSecOps
- History of scaling post-sales functions at high-growth startups
- Experience managing distinct but coordinated TAM charters
- Hands-on proficiency with Vitally or similar customer success platforms
Stack
- Slack
- GitHub
- Zendesk
- Vitally
- HubSpot
- Grafana
How you'll work
- Remote-first work policy
- Quarterly team off-sites required
- Travel for customer and company meetings as needed
What you get
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits with 99% coverage
- Flexible time-off and winter shutdown period
- Paid parental leave