Manager, Technical Account Teams (Europe)
Socket · Remote · United Kingdom · Denmark · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (Europe)
- Manage TAM team
- B2B SaaS experience
- Security/DevTools background
- Equity + Health benefits
Lead a team of EMEA-based Technical Account Managers responsible for onboarding, adoption, and customer health after the deal closes. You will transform existing blueprints into a robust retention engine, ensuring engineers remain satisfied with Socket’s security tools.
Your focus is on strengthening operating muscle through automation, clear targets, and team accountability. You will partner with Account Executives on renewals and feed technical insights back to Product and Engineering teams.
What you'll do
- Hire, coach, and grow a team of Technical Account Managers
- Own gross retention, adoption, and customer health outcomes
- Refine segmentation, health scoring, and lifecycle playbooks
- Serve as senior escalation point for at-risk enterprise accounts
- Drive team efficiency through automation and one-to-many programs
- Report retention and team health metrics to leadership
- Feed technical field intelligence to Product and Engineering
What you'll need
- 4+ years managing post-sales teams like TAM or Solution Engineering
- 6+ years total experience in B2B SaaS pre or post-sales roles
- Proven track record owning GRR, NRR, or adoption targets
- Background in security, developer tools, or adjacent technical products
- Experience handling escalations for at-risk enterprise accounts
- Ability to build or improve post-sales systems and frameworks
- Executive presence with CISOs and VPs of Engineering
- Willingness to travel for customer and company meetings
- Must be located in Europe
Nice to have
- Domain experience in software supply chain security or AppSec
- Experience scaling post-sales functions at high-growth startups
- Familiarity with Vitally or similar customer success platforms
- Experience managing distinct but coordinated TAM charters
Stack
- Slack
- github
- Zendesk
- Vitally
- HubSpot
- Grafana
How you'll work
- Fully remote within Europe
- Quarterly team off-sites
- Travel required for meetings
What you get
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits with 99% coverage
- Flexible time-off and winter shutdown
- Paid parental leave