Manual QA Engineer
… · Remote · European Union · Ukraine · Serbia · Turkey ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote
- Manual QA focus
- Zendesk + Twilio
- Async culture
- 3+ years exp
Join the Customer Support team at the company as a dedicated Manual QA Engineer. You will own the quality of support flows, ensuring that emails, tickets, and call routings function correctly across connected tools like Zendesk and Twilio. This position focuses on preventing issues before they impact customers or agents by validating automations and API data movement.
What you'll do
- Own end-to-end quality of support flows, funnels, and automations
- Reproduce customer scenarios in Zendesk, Outlook, and Gmail
- Validate phone routing and call flows within Twilio
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