Mid/Sr. Product Engineer, Intelligence
Help Scout · Remote · United States ·
COMPENSATION
$131k – $175k
Listed on the employer's job board (Ashby)
- Fully remote worldwide
- TypeScript + React focus
- AI-native workflow
- Mid to Senior level
- No visa sponsorship
Join the Intelligence team at Help Scout to build cross-platform experiences that surface actionable data to customers. You will operate as a full-stack product engineer with a primary focus on frontend craft, using TypeScript and React to create smooth, reliable user interfaces.
The team works in an AI-native environment, leveraging tools like Cursor and Claude Code daily. You will own features end-to-end, from problem definition to production monitoring, ensuring high-quality outcomes for over 10,000 companies.
What you'll do
- Ship customer-facing features across the full stack with a focus on UX
- Design and build intelligence features from zero-to-one with loose specs
- Ensure frontend quality including responsiveness and accessibility
- Join customer calls and support rotations to gather direct feedback
- Define outcome metrics and monitor dashboards post-launch
- Implement automation, reliability, and monitoring from the start
- Use AI coding tools daily to enhance development speed and quality
- Participate in interviewing and hiring future teammates
What you'll need
- Strong full-stack engineering skills with JavaScript/TypeScript expertise
- Substantial experience with React and high-quality frontend craft
- Fluency with AI coding tools like Cursor or Claude Code
- Ability to evaluate AI features via verification and guardrails
- Comfortable owning the full development lifecycle and outcomes
- Strong written and verbal communication skills for remote work
- Proactive approach to measuring impact and iterating on work
Nice to have
- Experience making LLM features production-grade with latency tuning
- Knowledge of fallbacks, circuit breakers, and data safety
- Design sensibility and comfort partnering closely with designers
- Background in customer support or productivity tools
Stack
- TypeScript
- React
- Kotlin
- Java
- PHP
- Elasticsearch
- ClickHouse
- Kafka
- Flink
- RabbitMQ
- MySQL
- PostgreSQL
- AWS
- Cursor
- Claude Code
How you'll work
- Fully remote team since day one
- Open to candidates worldwide
- US/Canada employees on payroll
- International hires as independent contractors
- No visa sponsorship provided
What you get
- Competitive salary with transparent formula
- Flexible time off policy
- 12 weeks paid parental leave
- Home office setup stipend
- Monthly co-working stipend up to $300
- $1,800 yearly professional development budget
- Health insurance for US and Canada residents