Named Technical Support Engineer
Roboflow · Remote · NY, SF or Remote (US) ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US based)
- Senior level role
- Linux + Python + Bash
- Edge device expertise
- $150k-$200k OTE
You will act as the primary technical continuity for a specific enterprise account, embedding yourself in their workflows and infrastructure. Rather than managing a broad ticket queue, you will build long-term trust, lead enablement sessions, and ensure the reliability of their computer vision deployments.
This position requires balancing proactive relationship building with reactive troubleshooting across edge devices, networking, and cloud pipelines. You will collaborate with Product and Field Engineering teams to relay insights and improve platform adoption.
What you'll do
- Serve as the regional technical representative and trusted advisor for one enterprise customer
- Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance
- Lead bitesize enablement sessions on data best practices, annotation, and deployment workflows
- Maintain and evolve a shared customer knowledge base including runbooks and architecture notes
- Partner with Product and Account Executives to relay customer insights and identify expansion opportunities
- Ensure high-quality communication and expectation setting with customer stakeholders
- Participate in the Support team's on-call rotation as needed
What you'll need
- 7+ years of experience with Linux and networking fundamentals such as VPN, SSH, and firewalls
- Strong scripting skills in Bash and Python
- Ability to diagnose issues across the full computer vision and ML pipeline from data to edge inference
- Hands-on experience with edge devices like Nvidia Jetson, Raspberry Pi, or industrial cameras
- Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure
- Must be based in the United States
Nice to have
- Prior experience with the Roboflow platform
- Background in named-account support, Technical Account Management, or Direct Support Engineering
- Experience in pre-sales, solutions architecture, or consulting
- Ability to articulate technical value as business outcomes
Stack
- Linux
- Python
- Bash
- Nvidia Jetson
- Raspberry Pi
- Roboflow
How you'll work
- Fully remote work allowed from anywhere in the US
- Occasional onsite customer visits may be required depending on location and need
- Work hours generally align with the customer's regional operating hours
- Distributed team with hubs in New York City and San Francisco
What you get
- $150,000 to $200,000 annual on-target earnings, uncapped
- $4,000 annual travel stipend for working alongside other team members
- $350 monthly productivity stipend for internet or co-working spaces
- $350 monthly stipend for AI tools
- $150 monthly team lunch stipend
- $500 one-time home office stipend
- Up to 100% coverage of health insurance costs for employee and family
- Equity in the company
Hiring process
- First week: Learn customer environment, shadow support team, meet technical stakeholders
- First month: Lead first enablement session, establish customer knowledge base, own technical check-ins
- Six months: Operate as primary technical representative, contribute to product improvements