Patient Navigation Program Advisor, Continuity
Rad AI · Remote · United States - Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Healthcare AI
- Clinical operations
- Product advisory
- Senior level
Continuity is Rad AI’s care coordination platform that ensures actionable radiology findings lead to completed patient follow-ups. As a Program Advisor, you will leverage your navigation expertise to help customers design effective follow-up programs while guiding internal product decisions.
You will partner with implementation teams to configure worklists and train staff, ensuring the software reflects real-world clinical workflows. Your insights will help automate routine steps, making high-quality follow-up accessible to smaller practices.
What you'll do
- Design customer follow-up programs based on staffing, referral patterns, and EHR capabilities.
- Advise on configuration settings such as worklist setup, letter templates, and outreach cadences.
- Support navigator training and user acceptance testing prior to go-live events.
- Serve as the primary clinical resource for customer navigation teams during initial launch phases.
- Provide navigator perspectives on product requirements, design reviews, and feature prioritization.
- Review follow-up recommendations and categorization alongside the internal clinical team.
- Determine which follow-up steps require clinical judgment versus those suitable for automation.
- Codify successful program strategies into training materials, playbooks, and benchmarks.
What you'll need
- At least two years of experience in radiology follow-up, navigation, or care coordination.
- Proven experience designing follow-up programs and leading the staff who execute them.
- Hands-on experience managing follow-up worklists and tracking patients to completion.
- Comfort working across various EHRs such as Epic, Cerner, or Meditech.
- Understanding of how orders, results, and patient communication flow within health systems.
- Willingness to provide direct product feedback and advocate for user experience.
- Self-directed work style with comfort operating in ambiguous, fast-moving environments.
- Availability during US business hours for customer-facing sessions.
Nice to have
- Clinical license such as RN or RT(R), either active or previously held.
- Prior experience working in a radiology department or imaging center.
- Familiarity with radiology guidelines like Fleischner, TI-RADS, LI-RADS, or Lung-RADS.
- Experience managing or training other patient navigators.
- Knowledge of Lung Cancer Screening program requirements and ACR NRDR registry reporting.
- Background working for a health IT vendor or leading vendor implementations on the customer side.
Stack
- Epic
- Cerner
- Meditech
How you'll work
- Open to candidates located anywhere in the United States.
- Fully remote work arrangement.
- Must be available during US business hours.
What you get
- Comprehensive medical, dental, vision, and life insurance.
- HSA with employer match, FSA, and DCFSA options.
- 401(k) retirement plan.
- Eleven paid company holidays.
- Flexible paid time off policy.
- Annual company-wide offsite and periodic team offsites.
- Annual equipment stipend.