Post Sales Solutions Engineer, US-East
… · Remote · US Remote ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Remote (US-East or UK)
- Post-sales technical focus
- Cloud storage expertise
- Customer onboarding
- Renewal management
As a Post Sales Solutions Engineer, you will serve as the primary technical partner for customers from contract signing through renewal. Your responsibilities include ensuring clean onboarding, resolving complex technical issues before escalation, and identifying opportunities for account expansion.
You will guide customers through upgrades, manage their integration with the company's platform, and maintain strong relationships with strategic accounts. This role requires balancing technical depth with commercial awareness to minimize churn and drive growth.
What you'll do
- Onboard new customers via calls within 30 days of signing
- Ensure customers upgrade to the latest product versions
- Track renewal dates and expansion opportunities for assigned accounts
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