Product Experience Specialist (APAC)
Lovable · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (APAC hours)
- Contractor position
- 3+ years SaaS support
- AI-native workflow
- Recent graduate welcome
Join Lovable as a Product Experience Specialist to deliver high-quality support while shaping the future of their software creation platform. You will solve user problems, refine support processes, and provide direct feedback to product development teams.
This position is ideal for recent graduates or early-career professionals who are eager to take ownership and grow quickly. You will work remotely during APAC hours, leveraging AI-native tools to assist users and enhance internal operations.
What you'll do
- Solve user issues end-to-end with speed and clarity
- Escalate complex technical problems to engineering teams
- Maintain and update internal knowledge base documentation
- Design smarter workflows to improve team efficiency
- Provide product feedback based on user interactions
- Train and improve AI agents used in support operations
- Build and iterate internal tools using Lovable platform
What you'll need
- Bachelor's or master's degree recently completed
- Three years experience in B2C SaaS support
- Proficiency with support tools like Intercom
- Strong analytical and problem-solving skills
- Excellent written communication abilities
- Proactive mindset with extreme ownership
- Availability during APAC business hours
Nice to have
- H hands-on experience with Lovable platform
- Familiarity with Claude and similar AI tools
- Interest in AI technologies and automation
Stack
- Lovable
- Intercom
- Parahelp
- Grafana
- Temporal
- Stripe
- Supabase
- Cloudflare
- Claude
How you'll work
- Fully remote position
- Contractor employment type
- Must work APAC business hours
- Global user base coverage