Product Manager: Customer Onboarding Experience
Constructor · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Product Manager
- B2B SaaS focus
- Stock options included
- Unlimited vacation
You will lead the end-to-end integration journey for customers and system integrators, spanning SDKs, UI libraries, and data instrumentation. Your primary goal is to make setup fast, correct, and reliable while balancing developer needs with product maintainability.
The team builds an in-house search engine powered by transformers and generative LLMs, handling over one billion queries daily. You will collaborate with engineering and customer success to reduce friction and improve data flow reliability.
What you'll do
- Define roadmaps to reduce integration time, defects, and support escalations
- Improve correctness for key tracking flows like search to conversion
- Build validation and debugging tools for customer self-service
- Set support boundaries to improve customer predictability
- Partner with engineering and CS to de-risk launches
- Report KPIs such as time-to-first-value and defect rates
What you'll need
- 3+ years managing developer-facing or integration-heavy products
- Experience reducing time-to-value in B2B SaaS environments
- Technical fluency in event flows, web constraints, and versioning
- Strong cross-functional collaboration with engineering and CS
- Ability to define metrics and build product health dashboards
- Excellent written communication for specs and guides
Stack
- SDKs
- APIs
- Web tracking
- Data pipelines
- Transformers
- Generative LLMs
How you'll work
- Fully remote team
- US-based company
- Choose your location
What you get
- Unlimited vacation time
- Competitive compensation with stock options
- Work from home stipend
- Apple laptops provided
- Annual training and development budget
- Maternity and paternity leave
- 100% paid US health coverage for employees