Product Manager, Hardware, Hardware Support, and Supplies
IDEXX Laboratories, Inc · Westbrook, ME, United States ·
COMPENSATION
€•• – ••k
Listed on WeAreDevelopers
- Senior Product Manager
- Hybrid (Maine, US)
- Hardware & Supplies
- P&L Ownership
- Veterinary Tech
Lead the strategy and commercial execution for IDEXX's hardware, support, and practice supplies businesses. You will manage a diverse portfolio including workstations, servers, and networking equipment for veterinary clinics across North America.
Collaborate with finance, sales, engineering, and logistics to deliver reliable technology solutions. This position offers autonomy over pricing, inventory, and vendor management while driving business growth and customer satisfaction.
What you'll do
- Own P&L performance, pricing strategy, budgeting, and forecasting for the business units.
- Define portfolio strategy including product selection, lifecycle management, and vendor relations.
- Partner with QA and Engineering to guide products through validation and onboarding processes.
- Manage inventory strategy and collaborate with logistics to maintain stock levels.
- Oversee business strategy and operational performance of the Hardware Support subscription service.
- Develop pricing programs and promotional initiatives with Sales leadership to drive revenue.
- Lead commercial marketing efforts such as catalogs, campaigns, and customer communications.
- Negotiate with key vendors and OEM partners on pricing and resolve quality escalations.
- Analyze business data to identify trends and improve revenue, margin, and satisfaction.
- Lead and develop two direct reports while influencing cross-functional team priorities.
What you'll need
- 5+ years in product or category management with at least 3 years of P&L ownership.
- Experience managing pricing, margins, budgeting, and financial performance for physical products.
- Background managing hardware portfolios like PCs, servers, printers, or networking gear.
- Experience with product onboarding, validation, or gated introduction processes.
- Proven ability to manage vendor and OEM relationships and commercial negotiations.
- Experience in inventory planning, supply chain operations, and multi-location fulfillment.
- Proficiency with ERP and CRM systems, preferably SAP and Salesforce.
- Advanced Excel skills for synthesizing data into actionable business insights.
- Ability to influence cross-functional teams without direct reporting authority.
- Bachelor's degree in Business, Engineering, or a related field.
Nice to have
- Experience supporting small-business customers in veterinary, medical, or legal fields.
- Background with major hardware vendors like Dell, Apple, Microsoft, or CDW.
- Experience managing subscription, warranty, or service-contract businesses.
- Familiarity with remote monitoring and management platforms and OS lifecycle.
- Exposure to managed service provider business models.
- Experience with direct marketing, catalog development, and agency management.
Stack
- Microsoft Excel
- Salesforce.Com
- SAP (Applications)
- Networking Hardware
- Network Server
- Tablet Computers
- Software Systems
How you'll work
- Hybrid work arrangement based in Westbrook, Maine.
- Occasional travel up to 15% for vendor and warehouse visits.
- Role serves veterinary practices across North America.