Product Operations Manager
Playlab · Remote · Remote ·
COMPENSATION
$120k – $160k
Listed on the employer's job board (Ashby)
- Fully remote role
- Non-profit sector
- 7+ years experience
- Product operations focus
- AI in education
Playlab is a tech non-profit empowering educators and students to build custom AI applications. As a Product Operations Manager, you will serve as the connective tissue across the Product organization, ensuring engineers, designers, and product managers have the systems and documentation needed to succeed.
What you'll do
- Manage product intake from initial request through discovery and launch
- Maintain workflows, tools, and documentation for decision-making
- Coordinate launch readiness across Product, Design, and Support teams
- Oversee research operations including participant recruitment and scheduling
- Coordinate hiring processes for Product roles from review to offer
- Prepare interviewers with context and evaluation criteria
- Build dashboards to support evidence-based decisions by leadership
- Drive consistent reporting for key product health metrics
What you'll need
- Seven or more years building organizations or functions from scratch
- Proven ability to operate across organizational boundaries
- Skill in translating between technical and user-facing teams
- Comfort with ambiguity and owning undefined problems
- Familiarity with product development and engineering interfaces
- Understanding of business processes and financial sustainability
- Strong communication skills for remote-first environments
How you'll work
- Remote-first work environment