Product SME – Auto Claims
Assured · Remote · Remote ·
COMPENSATION
$120k – $150k
Listed on the employer's job board (Ashby)
- Fully remote
- Auto claims expertise
- People management role
- Unlimited PTO
- Equity package
Assured provides software solutions that modernize claims processing for large insurers. This role focuses on understanding the full auto claims lifecycle, from First Notice of Loss to resolution, to identify opportunities for operational and product improvements.
You will sit at the intersection of Product, Engineering, and Analytics, managing a small team while driving company-wide impact on cycle time, accuracy, and customer experience.
What you'll do
- Conduct end-to-end reviews of the auto claims lifecycle to find automation opportunities
- Analyze how adjusters use data like telematics and police reports for decisions
- Identify breakdowns in workflow, documentation, and handoffs
- Manage and coach a small team supporting claims evaluation efforts
- Ensure core claims data integrity across product and financial systems
- Define standards for documentation rigor and reserve accuracy
- Partner with cross-functional teams to resolve systemic efficiency issues
- Translate insights into product enhancements that reduce cycle time
What you'll need
- Prior experience as a claims adjuster at a major carrier
- 5+ years of people management experience supervising claims teams
- Deep understanding of end-to-end auto claims processes in P&C
- Experience collaborating with product, engineering, and data teams
- Ability to assess complex workflows and identify high-impact improvements
- Comfort owning ambiguous initiatives with measurable financial impact
- Strong written and verbal communication skills
How you'll work
- Remote position
- Regular team events and offsites
What you get
- Competitive salary and equity packages
- Platinum medical, dental, and vision healthcare
- Free life insurance with disability coverage
- Unlimited PTO and paid holidays
- Maternity and paternity leave
- 401(k) contribution of 3% of income
- Lunch stipend twice weekly and monthly phone allowance
- Health FSAs and HSAs available