Product Support Engineer
Singular · Remote · LATAM Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (LATAM)
- 3-5 years experience
- Fluent English required
- B2B SaaS environment
- Technical degree needed
Join Singular as a Product Support Engineer within the LATAM region. You will serve as the primary technical contact for B2B clients, diagnosing complex issues and working closely with product and engineering teams to enhance the platform.
This position requires strong technical aptitude and the ability to communicate effectively with both technical and non-technical stakeholders. You will play a key role in growing the support competency while advocating for customer needs.
What you'll do
- Act as the first point of contact for clients and partners
- Troubleshoot, research, and debug client-reported issues
- Escalate complex problems to internal teams when necessary
- Collaborate with Support, Product, and Engineering to improve offerings
- Advocate for customer needs within the product organization
- Become an expert in mobile marketing and Singular’s products
- Contribute to the growth of customer support capabilities
What you'll need
- Fluent verbal and written English skills are mandatory
- Ability to write clear, short technical explanations
- 3-5 years of experience in Technical Support or QA
- B.E, BCA, or MCA degree in a relevant technical field
- Strong self-management and task prioritization skills
- Capable of interacting with technical and non-technical audiences
- Service-oriented mindset with high energy and decisiveness
Nice to have
- Previous experience working in a B2B SaaS company
How you'll work
- Remote position focused on the LATAM region