Product Support Engineer
Vori · Remote · USA ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- POS & Retail Tech
- Technical Troubleshooting
- Bridge to Engineering
- 3+ Years Experience
This position serves as the technical link between clients, the support team, and the engineering organization. You will diagnose complex product issues to enhance system reliability and enable faster problem resolution across the support structure.
What you'll do
- Provide technical troubleshooting for clients using POS solutions
- Diagnose software, hardware, and network issues for timely resolution
- Liaise between clients and developers regarding bugs and features
- Create and maintain support documentation and knowledge base articles
- Test and validate software updates for compatibility and performance
- Monitor system performance and suggest optimization improvements
- Train clients and internal teams on new features and best practices
- Collaborate with cross-functional teams to enhance product usability
What you'll need
- 3+ years in technical support, product support, or software engineering
- Experience preferably within POS or retail technology industries
- Strong understanding of POS systems and payment processing
- Knowledge of network configurations and troubleshooting
- Proficiency in debugging software, hardware, databases, and APIs
- Excellent analytical, problem-solving, and communication abilities
- Capable of working independently and collaboratively in fast pace
- Experience with ticketing systems and remote troubleshooting tools