Product Support Engineer
OnePay · Remote · United States (Remote) ·
COMPENSATION
$60k – $100k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Node.js + TypeScript
- SQL + REST APIs
- 1+ year experience
- Stock options included
Join OnePay as a Production Support Engineer to connect technical engineering with customer experience operations. You will diagnose complex issues across integrated systems and third-party vendors, ensuring smooth platform performance for millions of users.
This position requires strong critical thinking and technical skills to investigate production incidents, commit backend fixes, and automate manual operational tasks using AI and scripting.
What you'll do
- Diagnose and resolve complex production issues affecting user experience
- Use AI tools to identify operational improvements and efficiencies
- Interface with vendor systems via SQL queries and API calls
- Commit code fixes to backend systems when necessary
- Act as an engineering consultant to automate manual operations processes
What you'll need
- At least one year of engineering experience with a backend language
- Proficiency in SQL and working with REST APIs
- Strong written communication for cross-functional collaboration
- Interest or experience in learning and coding with TypeScript
- Ability to collaborate effectively with technical and non-technical teams
Nice to have
- Knowledge of payment systems like card processing or ACH
- Familiarity with AWS cloud infrastructure
- Experience with shell scripting such as bash or zsh
Stack
- Node.js
- TypeScript
- SQL
- REST APIs
- AWS
- Bash
How you'll work
- Remote-friendly within the United States
- Flexible time off policy
What you get
- Competitive base salary and stock options
- Health benefits available from day one
- 401(k) plan with company match
- Opportunities for professional growth
Hiring process
- AI-assisted initial screening
- Interview with Talent Partner
- Technical or Hiring Manager interview
- Team interview session
- Executive interview
- Final offer