Quality Assurance, Risk Control & Special Investigations Analyst
Bestow · Remote · Remote, US · Dallas, TX ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Hybrid option in Dallas
- Life insurance TPA focus
- Fraud investigation duties
- Quality assurance audits
This specialized role focuses on maintaining service excellence and regulatory compliance across Bestow's Third-Party Administrator operations. You will audit call center interactions, review administrative forms, and conduct pre-referral fraud investigations to mitigate risk.
Reporting to the Customer Experience Manager, you will analyze transaction histories, provide coaching to agents, and collaborate with operations teams to improve processes and controls.
What you'll do
- Audit inbound and outbound call center interactions for compliance and accuracy
- Review service and administrative forms for completeness and proper workflow
- Provide constructive feedback and coaching to call center agents and leads
- Analyze cases flagged for potential fraud and gather supporting evidence
- Prepare documented case files for referral to Special Investigations Units
- Monitor key operational and financial controls to confirm effectiveness
- Report control gaps and emerging risks to leadership teams
- Assist in developing training modules on compliance and fraud awareness
What you'll need
- At least two years of experience in QA, compliance, or fraud analysis
- Background in life insurance, financial services, or TPA industry required
- Strong knowledge of life insurance policy lifecycle and TPA procedures
- Ability to analyze complex transactions and identify unusual patterns
- Exceptional verbal and written communication skills for reporting
- Experience delivering difficult feedback constructively to teams
Nice to have
- Familiarity with formal quality monitoring systems and QA software
- Knowledge of state and federal regulations like anti-money laundering
- Experience conducting internal control audits such as SOX or SOC
- Background in creating quality assurance checklists within QA systems
How you'll work
- Fully remote work options available for candidates based in the US
- Hybrid work model available at the Dallas office in Deep Ellum
- Flexible work-from-home policy supports work-life balance
What you get
- Competitive salary and equity compensation package
- 100% paid premiums for medical, dental, and vision insurance
- Flexible paid time off and parental leave programs
- Lifestyle stipend for physical and financial wellbeing
- Employee-led diversity, equity, and inclusion initiatives