Referral, Patient Care Coordinator
Talkiatry · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Healthcare coordination
- CRM & EHR experience
- Shift-based schedule
- Entry to mid-level
As the first point of contact for referred patients, you will manage the referral workflow from initial outreach to scheduled appointment. You will also coordinate outbound referrals to partner organizations for services outside Talkiatry's scope, ensuring seamless continuity of care.
This position blends administrative efficiency with patient engagement, requiring strong communication skills to guide patients through the scheduling process and address their concerns effectively.
What you'll do
- Initiate outreach to referred patients who have not yet scheduled appointments
- Manage high-volume outbound calls via phone, text, and email
- Use motivational interviewing to address patient concerns and encourage scheduling
- Coordinate scheduling based on patient needs, geography, and insurance coverage
- Troubleshoot scheduling barriers such as insurance questions or availability issues
- Manage outbound referrals to partner organizations for specialized care
- Communicate with patients about outbound referral reasons and next steps
- Coordinate with partners to confirm referral receipt and track patient status
- Update referring providers on outbound referral status and any encountered barriers
- Document all referral activities accurately in internal systems
What you'll need
- 1–3 years of experience in healthcare coordination, patient intake, or call centers
- Clear verbal and written communication skills
- Strong phone presence with empathy and persuasive communication style
- Comfortable working with CRMs, EHRs, and ticketing systems
- Ability to multitask and work efficiently in high-volume environments
- Organized, responsive, and detail-oriented with strong follow-through
- Authorized to work in the U.S.
Nice to have
- Experience coordinating care across multiple organizations or provider networks
- Sales or customer retention experience, such as upselling or high-volume conversion
Stack
- eClinicalWorks
- Zendesk
- ServiceNow
How you'll work
- Fully remote within the United States
- Shift 1: 8:00am - 4:30pm EST
- Shift 2: 10:30am - 7:00pm EST
What you get
- Medical, dental, and vision insurance effective day one
- 401K plan with company match
- Generous paid time off and paid holidays
- Paid parental leave
- Professional development opportunities via Learning team