RMA Systems Engineer
Vultr · Remote · Remote - United States ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US states)
- Hardware failure analysis
- GPU/CPU troubleshooting
- Vendor liaison role
- $75k-$90k yearly
As an RMA Systems Engineer at Vultr, you will analyze system logs and performance data to determine the root cause of hardware failures across GPU, CPU, and server environments. You will serve as a technical liaison with hardware vendors, coordinating remediation strategies and ensuring system stability before returning hardware to production.
This highly visible role partners with Infrastructure and Engineering teams to refine RMA workflows and manage hardware lifecycles. You will document troubleshooting methodologies and drive resolutions for novel technical issues in a fast-growing cloud infrastructure environment.
What you'll do
- Analyze GPU and CPU hardware failures using system logs and performance data
- Perform advanced troubleshooting across hardware, firmware, and OS layers
- Serve as technical liaison with hardware vendors for diagnostic data and resolution
- Coordinate on-site hardware remediation, repair, or replacement actions
- Evaluate software and firmware versions for compatibility issues
- Validate system stability before returning hardware to production
- Identify recurring failure patterns to improve RMA workflows
- Create and maintain detailed technical documentation and case records
What you'll need
- Experience using Jira for tracking technical issues and RMA cases
- Background in diagnosing complex hardware issues in data centers
- Experience with RMA workflows and hardware lifecycle management
- Hands-on experience with NVIDIA and/or AMD GPU technologies
- Familiarity with analyzing system logs and firmware behavior
- Experience working with hardware vendors and managing escalations
- Strong understanding of server hardware and data center operations
- Proficiency with tools such as JIRA, Confluence, and vendor portals
Stack
- Jira
- Confluence
- NVIDIA GPUs
- AMD GPUs
How you'll work
- Fully remote within specified US states
- Candidates must reside in eligible states listed in posting
What you get
- 100% company-paid medical, dental, and vision insurance
- 401(k) plan with 100% match up to 4%, immediate vesting
- $2,500 annual professional development reimbursement
- 11 holidays plus paid time off with rollover plan
- Paid sabbatical every 5 years and anniversary bonuses
- $500 remote office setup stipend in first year
- Up to $75 monthly internet reimbursement
- Up to $50 monthly gym membership reimbursement