Senior Customer Onboarding Engineer
Horizon3 · Remote · US, Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Remote / Hybrid options
- Cybersecurity focus
- Linux & Kubernetes
- Cloud infrastructure
As the technical owner for new enterprise accounts, you will guide customers from sales handoff to live production within a 30-day window. The position demands deep expertise in Linux, networking, and cloud infrastructure to resolve implementation blockers and configure secure environments.
You will collaborate with internal teams to optimize deployment patterns while mentoring junior engineers. Although focused on onboarding, you will also assist the support team with complex case resolution when capacity allows.
What you'll do
- Lead technical kickoff meetings to define scope, access paths, and compliance constraints
- Manage the 30-day onboarding plan and track resolution of deployment blockers
- Deploy and optimize NodeZero platform in customer production environments
- Perform root-cause analysis on integration failures to prevent recurrence
- Configure identity management systems including SSO, RBAC, and directory services
- Troubleshoot network issues involving firewalls, VPNs, and load balancers
- Mentor junior engineers on deployment patterns and best practices
What you'll need
- 5+ years in technical support, sysadmin, or cloud operations roles
- Strong Linux administration skills including hardening and performance tuning
- Hands-on experience with Docker and Kubernetes orchestration
- Working knowledge of AWS, Azure, or GCP and IaC tools like Terraform
- Deep understanding of TCP/IP, networking fundamentals, and security protocols
- Scripting ability in Bash, Python, or PowerShell for automation tasks
- Familiarity with identity management standards such as OAuth, SAML, and LDAP
- Background in cybersecurity concepts like vulnerability management and compliance
Nice to have
- Experience integrating and troubleshooting REST APIs in enterprise apps
- Familiarity with observability tools like Datadog for monitoring
- Basic experience managing Amazon RDS databases
- Coding ability in Python, JavaScript, or Go for tool automation
- Prior experience in professional services or technical account management
- History of creating reusable assets like validation scripts or runbooks
Stack
- NodeZero
- Linux
- Docker
- Kubernetes
- AWS
- Azure
- GCP
- Terraform
- Ansible
- Python
- Bash
- Datadog
How you'll work
- Fully remote or hybrid work models available
- Some roles may require presence in Chicago office
- Self-directed work with minimal supervision required
What you get
- Competitive base salary range $126k-$140k
- Equity package via stock options
- Health, vision, and dental insurance for family
- Flexible vacation policy
- Generous parental leave
- Inclusive culture with growth opportunities