Senior Customer Success Engineer
Opal Security · Remote · Remote ·
COMPENSATION
$120k – $200k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote
- Identity & Access focus
- SaaS environment
- Technical implementation
As a Senior Customer Success Engineer at Opal Security, you will serve as the primary technical owner for enterprise customers post-sale. You will lead implementations, resolve complex technical issues, and drive product adoption while collaborating closely with Strategic Customer Success Managers.
This position requires deep expertise in identity protocols and cloud infrastructure. You will build support playbooks, create technical documentation, and ensure customers achieve their security goals without compromising innovation speed.
What you'll do
- Serve as technical support lead for tier 2/3 enterprise issues via tickets and Slack
- Lead customer implementations from kickoff to go-live including SSO and SCIM setup
- Drive technical adoption by running enablement sessions and monitoring usage patterns
- Create public documentation, sample code, runbooks, and troubleshooting guides
- Define severity levels, escalation paths, and automate repetitive support tasks
- Prioritize bugs and provide structured customer feedback to engineering teams
What you'll need
- Five or more years in customer-facing technical roles such as support or solutions engineering
- Deep understanding of SSO, SAML, OIDC, OAuth, and SCIM provisioning
- Experience with identity providers like Okta or Entra ID
- Hands-on knowledge of AWS, Azure, or GCP cloud environments
- Proficiency with Terraform, Kubernetes, and infrastructure as code
- Proven track record of managing customer implementations from scope to launch
- Ability to design support processes and playbooks rather than just following them
Nice to have
- Previous experience in security or identity SaaS companies
- Background working at Series A-C startups building processes early on
- Experience with ticketing platforms like Zendesk, Linear, or Jira
Stack
- Okta
- Entra ID
- AWS
- Azure
- GCP
- Terraform
- Kubernetes
- SAML
- OIDC
- OAuth
- SCIM
- Zendesk
- Linear
- Jira
How you'll work
- Fully remote position
- Collaborate with Strategic CSMs and engineering teams