Senior Customer Success Engineer
… · Remote · United States (Remote) ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Senior level role
- Fully remote global
- Deep Kubernetes focus
- Customer-facing technical
- Security infrastructure
As part of the Customer Solutions Team, you will own implementation, support, and expansion for top-tier clients. You will design solution architectures, deploy the company in customer environments, and debug complex networking and certificate issues alongside customer engineers.
This deeply technical position requires operating comfortably at the Kubernetes cluster level. You will act as a customer champion, providing initial triage for technical blockers and collaborating with Product and Sales teams to enhance the platform and identify growth opportunities.
What you'll do
- Design and deploy the company solution architecture in customer environments
- Troubleshoot Kubernetes cluster, networking, certificate, and access issues
- Act as primary lead for triaging technical blockers via chat and tickets
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