Senior Designated Support Engineer
DDN · Remote · Singapore Office ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (APAC focus)
- Lustre file systems
- Linux administration
- Strategic account ownership
DDN is a leader in high-performance data storage, supporting nearly half of the world's top supercomputers. As a Senior Designated Support Engineer, you will serve as the primary technical expert for major global customers, managing large-scale Lustre environments rather than working through a general support queue.
You will join a specialized team of engineers, collaborating with product and education groups to enhance system reliability and customer training. This role involves deep technical engagement with infrastructure shifts driven by AI demand.
What you'll do
- Provide advanced technical support for storage solutions in APAC environments
- Manage strategic customer accounts within a global follow-the-sun model
- Serve as senior escalation point for high-priority incidents
- Troubleshoot complex issues in Lustre parallel file systems
- Collaborate with engineering teams to improve product quality via feedback
- Develop test plans for system upgrades and maintenance activities
- Mentor junior support engineers and share knowledge globally
- Participate in rotating on-call schedule for APAC customers
What you'll need
- 7+ years in technical support, systems, or infrastructure engineering
- Strong experience with Linux-based storage or HPC environments
- Proven expertise in diagnosing complex system infrastructure issues
- Extensive experience with Lustre parallel file systems
- Deep understanding of storage platforms and networking fundamentals
- Knowledge of RAID, erasure coding, and distributed storage architectures
- Solid grasp of Ethernet, TCP/IP, routing, and network troubleshooting
- Excellent customer communication and stakeholder management skills
Nice to have
- Experience with Spectrum Scale or StorNext parallel file systems
- Scripting skills in Shell, Python, or Perl
- Work history with InfiniBand and high-speed Ethernet networks
- Familiarity with NAS protocols like NFS, CIFS/SMB, S3, FTP
- Experience with authentication systems such as Active Directory or LDAP
Stack
- Lustre
- Linux
- Spectrum Scale
- StorNext
- Python
- Shell
- Perl
- InfiniBand
- NFS
- S3
- Active Directory
- LDAP
How you'll work
- Fully remote position
- Focus on APAC time zones
- Flexible hours required for global operations
- Rotating on-call support schedule
- Occasional travel within APAC for customer engagements