Senior Engineer, Production Support
Nest Veterinary · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (US/Canada)
- Python + SQL focus
- GCP environment
- Healthcare tech
You will serve as the primary technical responder for production issues affecting veterinary hospitals and pet owners. Beyond immediate triage, you will develop monitoring, alerting, and automation tools to detect problems before they impact users. This position collaborates closely with Hospital Success to define response targets and improve platform reliability.
What you'll do
- Act as first technical responder for customer-impacting production issues
- Trace symptoms through API layers to identify root causes
- Build and maintain monitoring and alerting systems
- Write Python scripts to automate detection and diagnostics
- Define ticket taxonomy and report on resolution metrics
- Establish SLAs and maintain runbooks for common issues
- Provide data to engineering teams to prioritize permanent fixes
- Explain technical issues clearly to non-technical staff
What you'll need
- Experience triaging production incidents in SaaS environments
- Ability to read backend logs and trace API errors
- Proficiency in SQL and understanding of data models
- Skill in writing Python for automation and reporting
- Experience building or configuring monitoring dashboards
- Clear communication skills for non-technical audiences
- Availability for escalation coverage during US business hours
Nice to have
- Experience with GCP, Datadog, or Sentry
- Previous participation in on-call rotations
- Experience with ticket tagging in Zendesk or Linear
- Background in healthcare or regulated industries
Stack
- Python
- SQL
- Google Cloud Platform
- Datadog
- Sentry
- Flutter
- FastAPI
- gRPC
- Rust
How you'll work
- Fully remote team
- Based in US or Canada
- Coverage during US business hours required
Hiring process
- Conversation with hiring manager
- Working session based on actual job tasks
- Interviews with future teammates