Senior Federal Technical Support Engineer
Horizon3 · Remote · US, Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (US)
- East Coast timezone
- Linux + Kubernetes
- Top Secret Clearance
Join the support team at Horizon3, a remote cybersecurity company offering autonomous pentesting via its NodeZero platform. You will serve as a key technical resource for enterprise customers, diagnosing complex issues in cloud infrastructure, networking, and security within Federal environments.
What you'll do
- Provide advanced technical support via phone, email, chat, and remote sessions
- Diagnose and resolve customer-reported problems with root cause analysis
- Collaborate with engineering and product teams to resolve intricate challenges
- Assist in deployment and optimization of customer cloud environments
- Mentor junior team members and contribute to internal training resources
- Monitor support tickets to maintain SLAs and improve processes
What you'll need
- 5+ years of experience in technical support or cloud operations
- Strong proficiency in Linux administration and troubleshooting
- Hands-on experience with Docker and container orchestration
- Solid understanding of AWS, Azure, or GCP and IaC tools
- In-depth knowledge of networking fundamentals and troubleshooting tools
- Basic scripting skills in Bash, Python, or PowerShell
- Experience supporting DoD or FedRAMP enclaves in production
- Must reside in the US East Coast timezone
- Eligible for or currently holding US Top Secret Clearance
Nice to have
- Experience integrating and troubleshooting RESTful APIs
- Familiarity with observability tools like Datadog
- Basic experience with managed database services like Amazon RDS
- Full-stack coding proficiency in Python, JavaScript, or Go
- Background in cybersecurity and compliance frameworks
Stack
- Linux
- Docker
- Kubernetes
- AWS
- Azure
- GCP
- Terraform
- Ansible
- Bash
- Python
- PowerShell
- Datadog
- Amazon RDS
How you'll work
- Fully remote position
- Must reside in US East Coast timezone
- Up to 5% travel may be required
What you get
- Competitive base salary and equity package
- Health, vision, and dental insurance for family
- Flexible vacation policy
- Generous parental leave
- Inclusive and collaborative culture