Senior Fraud Risk Operations Analyst
Jobber · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (Canada)
- Fintech & Fraud Ops
- Risk investigation
- Competitive salary
Join the Risk Operations team within Jobber's Fintech division to detect and mitigate fraud losses. You will leverage technology, AI, and analytics to keep both merchants and the company safe from financial risks while ensuring a smooth experience for legitimate customers.
This role requires a proactive investigator who can analyze data, communicate with merchants about risk concerns, and drive process improvements. You will work autonomously in a distributed environment, balancing speed with accurate decision-making to handle complex fraud cases.
What you'll do
- Conduct daily reviews of accounts and transactions flagged by fraud models
- Analyze internal and third-party data to detect merchant fraud losses
- Implement risk strategies to minimize losses while maintaining customer experience
- Communicate with merchants regarding fraud prevention and dispute resolution
- Collaborate on high-risk case investigations and incident resolution
- Identify opportunities to enhance fraud prevention tools and policies
- Surface emerging fraud patterns and suggest evidence-backed improvements
- Make balanced decisions to mitigate fraud and credit losses quickly
What you'll need
- Experience in fraud operations within SaaS, Fintech, or Payment Processing
- Expertise in CNP fraud, ACH fraud, chargebacks, and transaction monitoring
- Analytical mindset capable of making complex decisions under pressure
- Strong communication skills for discussing risk with customers and teams
- Ability to work autonomously with superb time management skills
- Comfortable embracing ambiguity and improving existing processes
- Proactive self-starter able to find direction in a remote setting
Nice to have
- Experience with Stripe, Adyen, Worldpay, Checkout.com, or Square
- Knowledge of Visa/Mastercard rules, NACHA guidelines, and compliance
- Familiarity with vendors like Riskified, Sift, Kount, or Socure
- Proficiency with Slack, Zendesk, Salesforce, Asana, and Google Suite
Stack
- Stripe
- Adyen
- Worldpay
- Checkout.com
- Square
- Riskified
- Sift
- Zendesk
- Salesforce
- Asana
- Slack
How you'll work
- Open to candidates anywhere in Canada
- Fully remote for those outside hub cities
- In-office schedule for Edmonton, Toronto, Vancouver, KW hubs
- Availability required during company or statutory holidays
What you get
- Annual salary range $58,800 to $109,200 CAD
- Equity rewards and stock options included
- Extended health benefits with fully paid premiums
- Retirement savings matching for RRSP, TFSA, or FHSA
- Annual stipends for health and wellness
- Access to talent development programs and career coaching