Senior IT Support Engineer
Assured · Remote · Remote ·
COMPENSATION
$140k – $170k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (EST)
- Rippling + macOS
- AI-driven IT ops
- SOC 2 & HIPAA env
Join Assured to modernize claims processing through advanced software solutions. As a Senior IT Support Engineer, you will oversee daily support, user lifecycle management, and system reliability for a distributed workforce. The position emphasizes leveraging AI and automation to reduce manual toil while maintaining strict security standards.
What you'll do
- Serve as senior escalation point for remote support via Slack and Zoom
- Manage end-to-end user onboarding and offboarding processes
- Administer identity stack including SCIM, SSO, and MFA configurations
- Oversee Mac-first fleet enrollment, patching, and compliance via MDM
- Extend automation layers using AI tools to streamline IT workflows
- Support security audits and enforce access controls for compliance
- Create and maintain technical documentation and runbooks in Notion
What you'll need
- 5–8+ years of IT support or engineering experience
- Proven track record supporting fully remote, distributed teams
- Deep expertise with Rippling IDP and MDM platforms
- Strong knowledge of SSO, SAML, SCIM, OAuth, and MFA
- Advanced macOS administration and solid Windows troubleshooting skills
- Proficiency with Google Workspace, Slack, and SaaS admin consoles
- Experience with SOC 2, HIPAA, or ISO 27001 compliance frameworks
- Ability to work consistent hours matching Eastern Time Zone
Nice to have
- Experience with Okta identity architecture
- Familiarity with Console.com, Risotto, or Unthread
- Background in shell scripting and light automation
- Knowledge of Snipe-IT for asset management
Stack
- Rippling
- Okta
- macOS
- Windows
- Linux
- Google Workspace
- Slack
- Notion
- Snipe-IT
- Console.com
How you'll work
- Fully remote position
- Must align with Eastern Time Zone hours
- No physical desk or walk-up support required
What you get
- Competitive salary and equity packages
- Platinum medical, dental, and vision coverage
- Free life insurance and disability coverage
- Unlimited paid time off and holidays
- Maternity and paternity leave
- 3% 401(k) company contribution
- Lunch stipend twice weekly and phone allowance
- Health FSAs and HSAs available
- Regular team events and offsites