Senior Manager, Network Services
Watts Water Technologies, Inc · North Adams, MA, United States ·
COMPENSATION
€•• – ••k
Listed on WeAreDevelopers
- Senior leadership role
- Remote or Andover, MA
- Global network scope
- Cisco & Microsoft focus
- Team management
Watts seeks a Senior Manager to lead the strategy and lifecycle management of its global network and unified communications services. You will own service reliability and security across offices, data centers, and industrial sites while guiding a geographically dispersed team.
The position involves defining technology roadmaps for LAN, WAN, SD-WAN, and Microsoft Teams Phone. You will partner with cybersecurity and infrastructure groups to ensure robust, scalable connectivity and manage relationships with key vendors and carriers.
What you'll do
- Define global network strategy, architecture, and standards for LAN, WAN, and cloud connectivity
- Lead modernization initiatives including SD-WAN, wireless upgrades, and Teams Phone integration
- Manage incident response, root-cause analysis, and problem management for critical services
- Oversee vendor performance, contracts, and SLAs for Cisco, Microsoft, and telecom carriers
- Develop and manage annual operating and capital budgets for network services
- Coach and develop the distributed Network Services team and establish succession plans
- Partner with cybersecurity and OT teams to implement secure network segmentation
What you'll need
- Bachelor's degree in IT or related field, or equivalent professional experience
- 8+ years in enterprise networking with at least 3 years leading technical teams
- Advanced knowledge of Cisco routing, switching, wireless, and SD-WAN technologies
- Strong expertise in Microsoft Teams, Teams Phone, SIP, and PSTN connectivity
- Experience managing geographically distributed networks in manufacturing or distribution
- Proven ability to manage budgets, vendors, and complex infrastructure projects
- Strong communication skills for translating technical issues to executive audiences
Nice to have
- Cisco CCNP, CCIE, or equivalent advanced networking certification
- Microsoft Teams, Microsoft 365, or ITIL certifications
- Experience with Cisco ISE, Catalyst Center, and Secure Firewall
- Knowledge of Azure networking and network automation via Python or Ansible
- Background in supporting mergers, acquisitions, and environment integrations
Stack
- Cisco
- Microsoft Teams
- SD-WAN
- Azure
- Python
- Ansible
- SIP
- BGP
- OSPF
How you'll work
- Remote or based in Andover, MA
- Reports to VP, IT Infrastructure and Operations
- Requires background checks and pre-employment testing