Senior Manager, Professional Services
Kong · Remote · New York, United States ·
COMPENSATION
$138k – $197k
Listed on the employer's job board (Ashby)
- Senior leadership role
- Fully remote (US)
- API & AI focus
- Manage technical team
- Enterprise scale
Lead the Professional Services team at Kong, helping Fortune 500 enterprises transition AI pilots into production. You will manage Field Engineers and Engagement Managers, ensuring technical quality and successful go-live dates across complex accounts.
This leadership role requires balancing people management with high-level technical oversight. You will partner with Sales and Product teams to scope engagements accurately and feed customer insights back into the product roadmap.
What you'll do
- Hire, coach, and manage Field Engineers and Engagement Managers
- Own delivery outcomes including go-live dates and technical quality
- Staff appropriate engineers to engagements based on complexity
- Act as senior escalation point for high-risk or complex accounts
- Partner with Sales and Solutions Architecture for accurate scoping
- Enforce delivery standards and create reusable accelerators
- Provide customer feedback to Product and Engineering teams
What you'll need
- At least 8 years in customer-facing engineering or professional services
- Minimum 2 years managing a technical, customer-facing team
- Deep experience with API gateways or distributed systems platforms
- Strong fluency in Kubernetes and cloud-native infrastructure
- Experience with AWS, Azure, or GCP cloud providers
- Ability to evaluate automation frameworks and CI/CD pipelines
- Proven track record managing staffing across concurrent engagements
Nice to have
- Background in API Management or Middleware software companies
- Experience with Open Source or SaaS business models
- Comfort operating in ambiguous, fast-moving environments
- Passion for mentoring engineers into advanced roles
Stack
- Kubernetes
- AWS
- Azure
- GCP
- CI/CD
- API Gateways
How you'll work
- Fully remote position within the US
- Leadership role focused on outcomes not activity