Senior Manager, Solution Architecture - Existing Customers
Sanity · Remote · New York City · San Francisco Bay Area ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior Management Role
- Remote (US/Canada)
- SF/NY Preferred
- Manage SA Team
- Enterprise Focus
You will lead the team responsible for turning sales into lasting customer relationships. Your focus is on outcomes such as renewals, expansion into new use cases, and robust implementations that scale with customer growth. You will set strategic direction, coach Solution Architects, and own complex accounts to ensure customers realize deep value from the platform.
What you'll do
- Lead solution architecture team for existing enterprise customers
- Own complex high-stakes accounts and oversee implementations
- Coach architects on value-oriented engagements and risk management
- Hire develop and retain skilled technical staff
- Evolve post-sales motions including onboarding and health monitoring
- Partner with Sales Product and R&D on expansion and roadmap
What you'll need
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing technical teams
- Experience leading technical ICs in high-growth environments
- Strong foundation in APIs data models and front-end frameworks
- Track record of driving retention and expansion
- Familiarity with AI technologies and tooling
- Based in SF or remote within United States or Canada
Nice to have
- Experience with headless CMS or developer-focused SaaS
- Familiarity with content workflows and editorial tooling
- Experience influencing product direction via customer insight
Stack
- Sanity
- APIs
- AI technologies
How you'll work
- Preference for San Francisco based candidates
- Remote work available in United States or Canada
- Location-based salary structure
What you get
- Comprehensive health plans and perks
- Competitive stock options program
- Flexible trust-based work environment
- Focus on work-life balance