Senior Manager, Solutions Engineering - Launch Team Readiness, West
Skydio · Remote · US Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior Management Role
- Fully Remote (US)
- 50-60% Travel Required
- Drone & AI Industry
- Public Safety Focus
As Senior Manager of Launch Team Readiness for the West, you will oversee the operational arm of Skydio's dock business. You are responsible for the entire customer journey, including technical, policy, and operational readiness, through to deployment and training. Success is measured by team outcomes such as smooth launches and confident customers rather than individual metrics.
You will manage a team of Readiness Specialists, balancing launch complexity with specialist experience. The role requires close collaboration with Sales, Solutions Engineering, Legal, and Customer Success to ensure agencies have everything needed for a successful program launch.
What you'll do
- Hire, onboard, and coach Readiness Specialists across the Western region
- Define site readiness standards and launch checklists for public safety clients
- Manage capacity and account assignments based on launch complexity
- Monitor portfolio health and resolve at-risk launches or escalations
- Collaborate with East region leadership to unify readiness operations
- Develop playbooks for policy approvals, flight criteria, and handoffs
- Enforce readiness gates before dock shipment on every account
- Represent customer needs to Product and Engineering teams
What you'll need
- Five plus years in customer-facing operations or project delivery
- Experience working with public safety customers is required
- One plus year leading a team with hiring or mentorship duties
- Familiarity with Drone as First Responder concepts and dock operations
- Ability to travel fifty to sixty percent of the time
- Capable of lifting up to sixty pounds unaided
- Strong organizational skills for managing timelines and dependencies
- Excellent communication skills for briefing executives and operators
Nice to have
- Prior public safety service or agency-side program experience
- Experience navigating public approval processes like council authorization
- Knowledge of BVLOS operations and RF or LTE network assessments
- Background in scaling customer onboarding during rapid growth
- Working knowledge of Salesforce, Palantir, or Databricks
Stack
- Salesforce
- Palantir
- Databricks
How you'll work
- Fully remote position based in the Western US
- Travel required for 50-60% of work time
- Heavier travel during team growth and onboarding periods
- Reports to the Director of Launch Team
What you get
- Annual base salary range of $187,000 to $220,000
- Equity compensation via stock options
- Comprehensive group health insurance plans
- Paid vacation, sick leave, and holiday pay
- 401K savings plan eligibility
- Relocation assistance may be provided for eligible roles