Senior Product Manager, AI Copilot & Conversation Intelligence
A Place for Mom · Remote · Remote-US ·
COMPENSATION
$165k – $195k
Listed on the employer's job board (Ashby)
- Senior Product Manager
- Fully remote (US)
- AI & LLM focus
- Contact center tech
- $165k-$195k base
You will own the product strategy for advisor-to-family communications across phone, SMS, and chat. The role involves designing live transcript systems, real-time coaching features, and conversation intelligence dashboards. You will partner with engineering and data teams to improve connection rates and advisor efficiency through AI-native solutions.
What you'll do
- Own product strategy for telephony, SMS, chat, and email channels
- Lead migration to next-generation contact center platform
- Define contracts for live transcripts used by coaching and scoring tools
- Build real-time in-app coaching and insights for advisors during calls
- Create call scoring dashboards for sales managers based on transcripts
- Design follow-up nurture models including routing and prioritization
- Integrate do-not-call and consent requirements into all channels
- Define metrics for connection rate, advisor behavior, and move-in rate
What you'll need
- 5-8+ years in product management for conversational or comms products
- Daily use of LLMs and agents for research, prototyping, and analysis
- Hands-on experience connecting LLMs to data sources for conversation analysis
- Technical fluency in APIs, event streams, data models, and transcription pipelines
- Ability to distinguish when deterministic systems outperform agentic ones
- Experience writing clear requirements and partnering closely with engineering
- Proven ability to align sales, operations, compliance, and engineering teams
Nice to have
- Experience with contact center platform migrations
- Background in speech and transcription technology
- Knowledge of TCPA or do-not-call compliance regulations
- Experience in marketplace or health-adjacent domains
Stack
- LLMs
- APIs
- Event streams
- Real-time transcription
- Contact center platforms
How you'll work
- Fully remote position
- Based in United States
What you get
- Base salary $165,000 - $195,000
- 10% corporate bonus
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off