Senior Product Operations Manager
LiveKit · Remote · United States (Remote) · Canada (Remote) ·
COMPENSATION
$145k – $200k
Listed on the employer's job board (Ashby)
- Senior Product Ops
- Fully remote
- First hire in role
- AI-native culture
- Developer-focused
As the first Product Operations Manager at LiveKit, you will define how the product team functions as it scales from a small group to a structured organization. You will serve internal customers—product managers and leadership—by removing friction, designing lightweight processes, and ensuring strategic alignment without imposing rigid mandates.
The role involves owning the product operating cadence, maintaining the roadmap system, and managing goal-setting and reporting. You will also drive customer insight synthesis, maintain development playbooks, and lead PM onboarding and tooling strategy in an environment that values autonomy and clarity.
What you'll do
- Own the product team's planning cycles, reviews, and recurring updates
- Structure and maintain the product roadmap for various audiences
- Manage goal-setting processes and track progress against metrics
- Maintain lightweight standards for problem framing and launch readiness
- Operate systems for customer research and insight synthesis
- Lead onboarding, training, and community of practice for PMs
- Select and optimize tools for roadmapping, analytics, and AI
- Partner with head of product to identify and resolve organizational bottlenecks
What you'll need
- 6+ years of experience, with 3+ in product operations or related roles
- Proven track record of building product operating cadences from scratch
- Strong writing skills for creating templates, plans, and documentation
- Data fluency with experience in BI tools and metric definition
- Technical credibility to work effectively in an engineering-led organization
- Ability to influence without authority in high-autonomy teams
- Heavy user of AI tools in personal workflow and team enablement
Nice to have
- Experience in developer tools, API, infrastructure, or AI companies
- Background running quarterly planning or OKRs for product orgs
- Experience building research repositories or B2B customer recruiting programs
- History of creating PM onboarding programs or career ladders
- Collaboration with go-to-market teams on launch readiness
- Prior experience as a product manager
Stack
- SQL
- BI tools
- AI tools
How you'll work
- Fully remote position
- Engineering-led culture with high autonomy
- Focus on removing meetings rather than adding them
What you get
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
- Opportunity to contribute to open source projects