Senior Salesforce Administrator - Service Cloud
Hims & Hers · Remote · US Remote ·
COMPENSATION
$120k – $155k
Listed on the employer's job board (Ashby)
- Senior Salesforce Admin
- Service Cloud Focus
- Fully Remote
- Equity Compensation
- Unlimited PTO
Join the Engineering & Technology team at Hims & Hers as the primary owner of the Service Cloud platform. You will configure and maintain tools like Omni-Channel routing, the Service Console, and Flow automation to ensure support agents meet SLAs and deliver efficient care.
This position requires partnering with Support Operations and CX leaders to translate process needs into scalable Salesforce solutions. You will also mentor junior administrators and manage release cycles for a complex, multi-integration environment.
What you'll do
- Own case management config including assignment rules, queues, and Omni-Channel routing
- Maintain Lightning Service Console, utility bar, and Knowledge base architecture
- Build and tune entitlements, SLAs, and milestones to enforce support commitments
- Design declarative automation in Flow for routing and agent workflows
- Manage users, licenses, profiles, permission sets, and sharing rules
- Oversee sandbox refreshes and test new Salesforce releases before rollout
- Create reports and dashboards tracking support KPIs and automation impact
- Mentor junior admins on platform patterns and documentation standards
What you'll need
- 5-7+ years experience as a Salesforce Administrator
- Ownership of a Service Cloud implementation for a large user base
- Salesforce Certified Platform Administrator certification required
- Bachelor’s degree required
- Hands-on experience with Omni-Channel, Case Management, and Flow Builder
- Experience managing sandbox refreshes and release governance
- Strong stakeholder management and process translation skills
Nice to have
- Salesforce Certified Platform Administrator II
- Salesforce Certified Platform App Builder
- Salesforce Certified Agentforce Service Consultant
- Experience with CTI/telephony integrations like Salesforce Voice
- Experience with Einstein for Service features
Stack
- Salesforce
- Service Cloud
- Flow Builder
- Omni-Channel
- Lightning Knowledge
- Apex
How you'll work
- Full-time regular position
- Remote work approach
- Part of Engineering & Technology team
What you get
- Competitive salary and equity compensation
- Unlimited PTO and company holidays
- Quarterly mental health days
- Comprehensive medical, dental, and vision benefits
- Parental leave
- Employee Stock Purchase Program (ESPP)
- 401k with employer matching
- Offsite team retreats