Senior Solutions Engineer
Chromatic · Remote · Remote | North America or Europe ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (EMEA/ET)
- Frontend & JS focus
- Customer-facing technical
- B2B SaaS environment
As a primary technical contact for Enterprise accounts, you will help customers integrate Chromatic and maximize its value. Your work includes thoughtful onboarding, comprehensive training, and designing tailored solutions to resolve complex technical issues.
You will collaborate with Customer Success and Sales teams to ensure positive implementation experiences and identify expansion opportunities. Acting as the voice of the customer, you will provide feedback to product and engineering teams while improving internal workflows.
What you'll do
- Serve as trusted technical advisor for Enterprise customers on core features and workflows
- Troubleshoot technical issues and design tailored solutions for specific customer needs
- Implement and maintain technical integrations such as SSO setups for Enterprise accounts
- Help organizations scale Storybook usage by partnering with the Developer Experience team
- Collaborate with Customer Success Managers on quarterly business reviews and account calls
- Partner with Sales to identify expansion opportunities within the existing customer base
- Provide internal feedback to product and engineering teams based on customer insights
- Coordinate cross-departmental efforts to ensure solution compatibility and success
What you'll need
- 4+ years in customer-facing technical roles like Solutions or Professional Services Engineer
- Strong background in frontend development with modern JavaScript tools and frameworks
- Familiarity with Webpack and React is required for this position
- Excellent problem-solving skills with ability to explain complex concepts clearly
- Strong interpersonal skills to build relationships with technical and non-technical stakeholders
- Highly organized with ability to prioritize multiple projects across different accounts
- Self-motivated with strong time management skills for fast-paced environments
Nice to have
- Experience in B2B SaaS or developer tools companies
- Prior experience with Storybook and/or Chromatic platforms
Stack
- JavaScript
- React
- Webpack
- Storybook
- Chromatic
How you'll work
- Fully remote position
- Prioritizing candidates in EMEA region
- Also considering Eastern Time Zone (US/Canada)
What you get
- Equity compensation included
- Competitive salary package