Senior Solutions Engineer
TensorWave · Remote · Remote · Las Vegas, Nevada ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote
- Kubernetes & Linux
- AI/GPU infrastructure
- US work authorization
As a Senior Solutions Engineer, you serve as the technical backstop for sophisticated customers training large AI models. You will handle escalations beyond standard runbooks, resolving critical production issues through code-level debugging and architectural investigation.
This position sits at the intersection of customer success and engineering. You will translate recurring technical blockers into product improvements while maintaining transparent communication with customer technical leads during high-stakes incidents.
What you'll do
- Act as final authority on technical issues exceeding Global Operations Center scope
- Partner with customer leads to diagnose and resolve production incidents
- Develop diagnostic scripts and workarounds to maintain operations during fixes
- Own end-to-end P1 resolution and deliver actionable post-incident analysis
- Convert customer pain points into evidence-based feature requests for engineering
- Document non-obvious platform behaviors and refine operational runbooks
What you'll need
- 5–9 years in Infrastructure, Platform Engineering, or SRE with AI/HPC focus
- Deep experience in Kubernetes cluster administration and scheduler internals
- Proficiency in orchestrating GPU workloads using ROCm or CUDA
- Skilled in RDMA/RoCEv2, SRIOV, and BGP network diagnostics
- Expert knowledge of Linux kernel networking, hugepages, and cgroups
- Proficient in Python and Ansible for building custom diagnostic tools
- Ability to present technical findings clearly to executive stakeholders
Nice to have
- Prior experience in customer-facing engineering or support roles
- Background in high-uptime environments requiring 24/7 availability
Stack
- Kubernetes
- Linux
- Python
- Ansible
- CUDA
- ROCm
- RDMA
- BGP
How you'll work
- Must be authorized to work in the United States
- Remote position with flexible time arrangements
What you get
- Stock options
- 100% paid medical, dental, and vision insurance
- Company contributions to Health Savings Account
- 100% paid short-term and long-term disability insurance
- Life, pet, and legal insurance options
- 401(k) retirement plan
- Flexible paid time off and paid holidays
- Parental leave and employee assistance program