Senior Solutions Engineer
Siena AI · Remote · North America - East Coast · Toronto · New York · North America - West Coast ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote global
- B2B SaaS experience
- API & webhook focus
- Pre and post-sales
As the second Solutions Engineer on a high-output GTM team, you will manage the technical side of the customer journey from initial discovery to post-sale deployment. You will build demo environments, lead technical discovery calls, and scope integrations for consumer brands using Siena’s multi-agent stack.
This position requires balancing pre-sales activities like POCs with post-sales work such as building workflows and integrations within existing accounts. You will partner with Account Executives, Engineering, and Product teams to ensure accurate technical representation and successful implementation.
What you'll do
- Build and maintain the demo environment and asset library for the GTM team
- Run technical demos using prospect data across Support, Shopping, and Voice agents
- Lead live technical discovery to map prospect stacks and propose solutions
- Manage end-to-end POC and trial programs with clean handoffs to Deployment
- Scope, build, and test integrations across the ecommerce CX stack
- Draft and price Statements of Work backed by technical ROI cases
- Triage issues and translate product gaps into roadmap reviews
What you'll need
- 5+ years as a Solutions or Sales Engineer in B2B SaaS
- Proven track record of owning demos and POCs personally
- Hands-on experience with APIs, webhooks, and authentication
- Proficiency with Postman and judging integration feasibility
- Working knowledge of ecommerce CX tools like Shopify and helpdesks
- Ability to explain AI concepts to non-technical stakeholders
- Comfortable acting as the solo technical voice in client meetings
Nice to have
- Experience with contact-center technology
- Background in writing and pricing custom-integration SOWs
- Familiarity with the AI CX landscape
- Experience configuring or prompting LLM products
- Previous work with usage-based pricing models
Stack
- Shopify
- Gorgias
- Zendesk
- Kustomer
- Dixa
- Postman
- AI agents
How you'll work
- Fully distributed global team
- Async-first communication culture
- Low bureaucracy environment
- High autonomy and ownership
What you get
- Competitive salary plus equity or stock grants
- Learning budget for professional growth
- Premium AI tool accounts provided
- Quarterly budget for new AI tools
Hiring process
- AI-assisted screening tools used initially
- All final hiring decisions made by humans
- Option to request human-only review available