Senior Support Engineer (EMEA)
Qdrant · Remote · Remote - EMEA · France · Netherlands · Spain · Germany ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (EMEA)
- Kubernetes focus
- Python scripting
- Async culture
Join Qdrant as a Senior Support Engineer to help global customers run vector search reliably in production. You will investigate complex technical issues in Kubernetes-heavy environments and build tools to improve support workflows.
This position offers the chance to shape the support function at a fast-growing AI infrastructure company. You will collaborate with engineering teams to resolve incidents and feed learnings back into the product.
What you'll do
- Provide asynchronous technical support to customers using Qdrant
- Troubleshoot production issues across Kubernetes and cloud infrastructure
- Lead incident investigations and document repeatable fixes
- Partner with engineering teams to resolve customer issues
- Build internal tools to accelerate support workflows
- Write clear documentation for customers and internal teams
What you'll need
- 5+ years in customer-facing support or infrastructure roles
- Strong hands-on experience with Kubernetes
- Proficiency in Python or similar language for automation
- Experience with Kafka or similar distributed systems
- Comfortable working with AWS, GCP, or Azure
- Solid understanding of database internals under load
- Ability to communicate clearly to technical and non-technical audiences
Nice to have
- Familiarity with vector search or vector database technologies
- Certified Kubernetes Administrator (CKA) credential
- Experience with Terraform and infrastructure-as-code
- Background in security practices
- Experience with observability tools like Prometheus or Grafana
Stack
- Qdrant
- Kubernetes
- Python
- Kafka
- AWS
- GCP
- Azure
- Terraform
- Prometheus
- Grafana
How you'll work
- Fully remote position
- Flexible working hours
- Asynchronous-friendly culture
- Choose your own laptop equipment
What you get
- Competitive salary with additional perks
- High ownership and real impact
- Open-source, engineering-driven culture
- For US employees: 401k match and health insurance
- For US employees: Flexible PTO policy